Privacy Policy

1. Data Controller

HIDDENQ, registered in France at 114 avenue Jean Jaurès, 76140 Le Petit-Quevilly, France, is responsible for the processing of personal data collected through hiddenq.ai. For privacy questions or requests, contact legal@hiddenq.ai.

2. Data We Collect

We collect only the information needed to respond to inquiries, operate the website, understand audience usage, and manage business relationships. This may include contact details you submit voluntarily, such as name, email address, company, message content, and any contextual information you choose to share with us.

We may also receive limited technical and usage information through standard website analytics, such as pages visited, device type, browser, approximate location, and interaction events.

3. Why We Use This Data

Contact data is used to respond to messages, qualify requests, organize discovery exchanges, prepare proposals, manage client communication, and maintain business follow-up. Analytics data helps us understand how visitors use the website and improve the clarity, performance, and relevance of our content.

4. Google Analytics

HiddenQ uses standard Google Analytics for audience measurement and website improvement. Google Analytics may use cookies or similar technologies to provide aggregated statistics about visits and interactions. HiddenQ does not use Google Analytics for advertising remarketing unless this is explicitly introduced and disclosed later.

5. Crisp Chat

HiddenQ uses Crisp as a customer communication and customer success tool. Crisp may process messages, contact details, conversation history, technical context, and support metadata so that we can respond to inquiries and maintain continuity in client discussions.

6. Framer Hosting

The website is hosted with Framer. As hosting provider, Framer may process technical data necessary to deliver the website securely and reliably, such as IP addresses, request logs, browser information, and security-related metadata.

7. No Sale of Personal Data

HiddenQ does not sell, rent, or trade personal data. Contact information submitted through the website is used for interactions with prospects, clients, and partners. It is not shared with third parties for advertising, resale, or unrelated marketing purposes.

8. Service Providers

We may rely on technical providers such as Framer, Google Analytics, and Crisp to operate the website, measure usage, and communicate with visitors. These providers process data only for the purposes of providing their services to HiddenQ, subject to their own contractual and legal obligations.

9. International Visitors and Compliance

HiddenQ is based in France and aims to respect applicable data protection laws, including the GDPR for visitors and clients in the European Union. Because HiddenQ may work with international clients, we also aim to consider other applicable privacy and technology rules where relevant. Where AI-related services are involved, compliance responsibilities and applicable frameworks, including the EU AI Act where relevant, are addressed in the client-specific contract and project context.

10. Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including responding to inquiries, managing business follow-up, meeting contractual or legal obligations, resolving disputes, and maintaining security. If a conversation does not lead to a client relationship, data may be deleted or archived when it is no longer useful or legally required.

11. Your Rights

Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to request portability where applicable. To exercise these rights, contact legal@hiddenq.ai. We may need to verify your identity before responding.

12. Security

HiddenQ takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. No website or online transmission can be guaranteed to be completely secure, but we work to limit data collection and protect the information we process.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes to the website, providers, legal requirements, or HiddenQ’s practices. The updated version will be published on this page with the latest revision date where appropriate.